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terms & conditons

if you would like a printed copy of these, please email us to request.

Please read all the information below carefully before signing and returning the registration form. By completing and returning the form you agree to all terms and conditions.

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Any queries before signing, please do not hesitate to contact us asap before the start date of your services.

Unfortunately wagsmore cannot offer any services until all information is read and signed, so please make sure all areas are completed and returned before the start date of your service.

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Terms of Business for Services Effective 1st december 2025.

Client: the person or business booking services.
Pet: any dog or animal in the Client’s care and being looked after by Wagsmore.
Services: walking, play sessions, transport, training or any other care services provided by Wagsmore.

1. Definitions

2. Health, Vaccinations and Illness

  1. The Client confirms that the Pet is in good health, free from infectious disease, and has not displayed aggressive or dangerous behaviour.

  2. The Client must provide up-to-date vaccination records or appropriate titer proof before the Pet attends. Wagsmore may refuse admission without this.

  3. The Client must notify Wagsmore immediately if the Pet has been exposed to, or is showing signs of, a contagious illness.

  4. If the Pet becomes unwell whilst under our care, Wagsmore may refuse further services until the issue is resolved.

  5. After certain vaccinations a dog must not attend group, communal or mixed services for a specified post-vaccination waiting period. This is to protect other dogs and any immunocompromised animals in our care from exposure to vaccine strains and to reduce risk of infection.

  • Dogs must not attend any Wagsmore services for 10 to 14 days after receiving their Bordetella (kennel cough) vaccination. This waiting period ensures the vaccine has time to build effective immunity and reduces the risk of infection spreading within group settings.

3. Behaviour, Safety & Assessment

  1. All Pets will undergo an initial behavioural assessment before being accepted for group services. Wagsmore may refuse or withdraw services if a Pet is unsafe, disruptive or aggressive.

  2. The Client agrees to disclose behavioural issues, triggers or risk factors such as fear, reactivity, poor recall or resource guarding.

  3. The Client confirms that the Pet is not destructive to Wagsmore equipment, including vehicle crates.

  4. The Client authorises the use of management tools such as leads, long lines or muzzles where needed to maintain safety.

4. Transport

  1. When transported by Wagsmore, Pets will be secured as appropriate for their safety.

  2. Wagsmore is not liable for car sickness unless caused by negligence.

5. Veterinary Treatment and First Aid

  1. The Client authorises Wagsmore to seek veterinary treatment when necessary. We will use the Client’s usual vet where possible, but may use the closest registered vet in an emergency.

  2. The Client is responsible for all veterinary costs unless Wagsmore is proven negligent.

  3. Wagsmore may administer first aid when required.

6. Risk, Injuries and Liability

  1. The Client accepts that minor injuries can occur during normal play, including scratches, small wounds or sprains, even under supervision.

  2. Wagsmore is not liable for accidents, injury or illness unless caused by negligence.

  3. Wagsmore is not responsible for loss or damage to the Client’s property such as collars, leads, tags or clothing unless due to negligence.

7. Cleanliness and Home Access

  1. Pets may return dirty after sessions. Wagsmore is not liable for grooming or laundry costs.

  2. The Client must provide secure access to the home for in-home services. Missed access will be charged in full.

8. Reproductive Status and Grouping

  1. Female dogs in season or pregnant may not attend relevant services. A retainer can be used to hold their space.

  2. Intact males may be refused if their behaviour makes them unsuitable for group settings or transport.

9. Infectious Disease Policy

  1. The Client must ensure their Pet is free from contagious disease and parasites.

  2. Wagsmore may refuse access or require a quarantine period if infection or parasites are suspected. If a Pet is found to have parasites such as fleas while in our care, the Client will be responsible for all associated costs required to treat and deep-clean vehicles, equipment or areas used during the service.

10. Media Consent

  1. The Client consents to the Pet being photographed or filmed during services.

  2. The Client grants Wagsmore the right to use this media for promotional purposes.

11. Payment Terms, Invoices and Late Payments

  1. Wagsmore issues invoices monthly towards the end of each month. Payment is due within 5 days of the invoice date.

  2. If payment is late, Wagsmore may charge:

3. Persistent late payment may lead to suspension or withdrawal of services.​

12. Retainer Policy

  1. A retainer may be paid to hold a Pet’s space during periods of non-attendance.

  2. If the Pet is absent for more than 5 working days, the Client agrees to pay 50% of the normal fee to keep the space until the Pet returns.

13. Cancellation and Termination

  1. A minimum of 48 hours notice is required to cancel sessions or the session will be charged in full.

  2. To end weekly recurring services, the Client must provide 2 weeks’ notice.

  3. Wagsmore may terminate services immediately for behavioural risk, non-payment or serious breach of these conditions.

14. Key and Access Security

  1. Keys and access details will be stored securely.

  2. Wagsmore will not duplicate keys without permission.

  3. Wagsmore is not responsible for issues arising from outdated access information.

15. Complaints

  1. The Client must raise concerns within 48 hours of the relevant service.

  2. Wagsmore will investigate all concerns, and provide written feedback of findings.

16. Data Protection and Privacy

  1. Client information is stored securely and used only for Wagsmore operations.

  2. Data is handled in line with UK data protection laws.

  3. Clients may request access to or removal of their data where legally possible.

17. Client Declaration

  1. By signing the registration form, the Client confirms that the information provided is accurate, and they also agree to these Terms and Conditions.

  2. No variation to these conditions is valid unless confirmed in writing by Wagsmore.

  • Statutory interest at 8% plus the Bank of England base rate.

  • Debt recovery compensation, as permitted under UK law.

17. Ownership and Operating Entity

  1. Wagsmore is owned and operated by Flintastics Ltd. All services, communications and agreements made under the Wagsmore name are provided by Flintastics Ltd.

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